Support
Questions, bug reports or requests about your data: write to [email protected]. Please include your app version and the email address of your account.
How do I delete my account?
In the app open Profile, then Settings, then Delete Account, and confirm. Your account and learning data are removed. Cancel any active subscription first in your Apple ID subscription settings, because deleting the account does not cancel it. Details are in the privacy policy. If you cannot open the app, email us from your account address and we will delete the account.
How do I restore purchases?
Open Profile and tap Restore purchases. Sign in to the same bearlingo account you used when you bought, with the same Apple ID on the device.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open your Apple subscriptions (or iOS Settings, your name, Subscriptions), choose bearlingo and cancel or change the plan. Apple's standard terms of use apply: Apple Standard License Agreement.
Speaking exercises do not work
Speaking exercises need microphone access and speech recognition permission. Allow both in iOS Settings, bearlingo. Speech recognition needs a language model for the course language on your device, and may need an internet connection.